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CONVERSATIONS WITH TECHNICAL SUPPORT

Tech Support: "What version of the Mac OS are you using?" Customer: "Word 6.0."

Tech Support: "What browser are you using, Netscape or Microsoft?" Customer: "Netscape." Tech Support: "Could you read to me what it says at the top of the window?" Customer: "'Global Travel Conference - Microsoft Internet Explorer'."

Tech Support: "Are you installing on a Mac?" Customer: "No, I'm using a 3.5" thingee on a disk."

Tech Support: "This has Windows 98 on it -- did it have Windows 98 or 95 on it when it was sent out for repair?" Customer: "I think it had Office 97."

Tech Support: "How much free space do you have on your hard drive?" Customer: "Well, my wife likes to get up there on that Internet, and she downloaded ten hours of free space. Is that enough?"

Customer: "I keep getting an error message whenever I try using the MSDOS mode in Windows 95." Tech Support: "Can you describe what happens?" Customer: "Well, I keep getting a black screen with an error message saying, 'C:\WINDOWS>'."

Tech Support: "which drive is your CD ROM?" Customer: "the top one."

Customer: "Do I hit 'F' and '8' at the same time?"

Tech Support: "Your password will be...a small 'a' as in apple, a capital 'V' as in Victor, the number '7' " Customer: "Is that a capital '7'?"

Tech Support: "Ok, let's try once more, but use lower case letters..." Customer: "Uh, I only have capital letters on my keyboard."
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Tech Support: "What version of the Mac OS are you using?" Customer: "Word 6.0." Tech Support: "What browser are you using, Netscape or Microsoft?" Customer: "Netscape." Tech Support: "Coul
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